# Billing FAQ > Answers about the 14-day trial, prices and VAT, invoices, the billing portal, cancelling, failed payments and the annual plan. This page answers the common questions about billing for accounts that signed up on their own at [dash.nebty.de/register](https://dash.nebty.de/register). To see how the sign-up works, read [Start your free trial](https://docs.nebty-id.com/getting-started/start-your-free-trial/). If your question is not here, write to . ## The free trial ### How long is the trial, and what does it cost? The trial lasts 14 days. You pay nothing during the trial. You must add a payment method (a card or a SEPA direct debit) when you sign up. Without a payment method, the trial does not start. Each company gets one trial. If a company that already had a trial signs up again, the subscription starts without a free period. ### Do I get a reminder before the trial ends? Yes. A few days before the trial ends, nebty sends an email to the admins of the brand. Its subject is “Your nebty trial ends soon”. It names the end date and the amount that nebty charges after the trial. It also links to your billing page. nebty emails are in English at the moment. The brand header shows the end date at all times as **Trial until**, and the **Billing** page shows it as **Trial ends on**. ### What happens when the trial ends? The paid plan starts by itself. You do not need to do anything. Stripe, our payment provider, takes the first payment from the payment method you saved, and monitoring continues without a break. ### How do I avoid being charged? Cancel before the trial ends. If you cancel during the trial, nothing is charged. See [How do I cancel?](#how-do-i-cancel). ## Prices and VAT ### What does nebty cost? Current prices are on the pricing page: [English](https://nebty-id.com/en/pricing/), [German](https://nebty-id.com/de/preise/). During sign-up you see the price of each plan, in the currency you chose, before you pay. ### Is VAT included? No. All prices are net. Stripe Tax calculates the VAT from your billing address when you pay. You can see the amount on the Stripe payment page. ### Can I use a VAT ID? Yes. If you buy as a business, enter your VAT ID on the Stripe payment page, next to your billing address. Stripe uses it when it calculates the tax, for example to apply the reverse charge where that is allowed. To change a VAT ID later, write to . ## Invoices and the billing portal ### Where do I find my invoices? You get each invoice by email. You can also download them in the app. Select **Billing** in the navigation. The **Invoices** list shows the invoice number, the date, the amount and the status. Select the download icon in a row to get the PDF. In the Stripe billing portal you can see your invoices too. Only brand admins see **Billing**. If it is missing for you, ask an admin of your brand. ### Where do I change my payment method, or open the billing portal? 1. Select **Billing** in the navigation. You find it at the bottom of the left sidebar, above **Settings**. The user menu at the top right has the same entry. 2. Under **Subscriptions**, find the card of your brand. It shows the plan, the price, the status and the next date. 3. Select **Manage billing** on that card. nebty opens the Stripe billing portal. In the portal you can change your payment method, see and download your invoices, and cancel your subscription. ## Cancelling ### How do I cancel? Open the billing portal as described above and cancel the subscription there. The card on the **Billing** page then shows **Ends on** and the date. During the trial, cancelling means that nothing is charged. ### What happens after I cancel? Monitoring stops at the end of the period you have already paid for. Until then, everything works as before. Use this time to export what you need, for example takedown reports (see [Share a report](https://docs.nebty-id.com/guides/share-a-report/)) or the takedown list as a CSV file. When monitoring has stopped, the brand shows a banner with the text “Your subscription was canceled. Monitoring is paused.” and “Your data stays available.” Under the data processing agreement (DPA), section 12, nebty deletes your data within 30 days after the contract ends. You can ask for your data to be returned before that. Write to . ### Can I start again later? Yes. A brand admin selects **Reactivate monitoring** in the banner, chooses **Monthly** or **Annual**, and pays on the Stripe page. A reactivation has no free trial. Monitoring starts again after the payment. The page then shows “Monitoring is active again”. ## Failed payments ### What happens when a payment fails? It depends on the payment. - **The first payment after the trial fails.** Monitoring pauses at once. The brand shows “Your trial has ended. Monitoring is paused.” - **A later payment fails.** Stripe tries to collect the payment again by itself, and nebty sends you the email “Your nebty payment did not go through”. Monitoring keeps running for a grace period of 7 days. If the payment is still open after that, monitoring pauses. The brand then shows “A payment failed. Monitoring is paused.” While monitoring is paused, your data stays available. Only the monitoring stops. ### How do I restart monitoring after a failed payment? Pay the open amount or update your payment method in the billing portal (see above). Monitoring resumes by itself when the payment goes through. The banner on the brand has a **Go to billing** button for this. If the subscription was cancelled, use **Reactivate monitoring** instead, as described under [Can I start again later?](#can-i-start-again-later). Only brand admins can pay or reactivate. Other members see the hint to ask an admin. ## The annual plan ### How does the annual plan work? You pay once a year instead of every month. The **Billing** page shows the price as “per year” and the next renewal date as **Renews on**. Cancelling works the same way as for the monthly plan. Current prices are on the pricing page ([English](https://nebty-id.com/en/pricing/), [German](https://nebty-id.com/de/preise/)). To switch between the monthly and the annual plan, write to . ## Contact For any question about billing, write to .